FAQ
- What types of dining table decorations do you offer?
- We offer a wide range of dining table decorations including centerpieces, table linens and accessories which makes us a one stop solution for all your dining table decoration needs. Our designs range from classic and elegant to modern and trendy, catering to various tastes and occasions.
- How can I choose the right decoration for my dining table?
- Consider the theme, color scheme, and the occasion. Browse through our collections and find the right fit as per the dimension’s suggestion provided. If you need help, our design consultation service can guide you in selecting the perfect pieces.
- How do I place an order on your website?
- Simply browse our collections, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your purchase securely.
- What payment methods do you accept?
- We accept all major credit cards, PayPal, and other secure payment methods such as Apple Pay and Google Wallet.
- How long does it take to process and ship an order?
- Standard orders are processed within 2-3 business days. Shipping times vary based on your location, but typically range from 5-7 business days for domestic deliveries.
- What is your return policy?
- We accept returns on standard items within 7 days of delivery. Items must be unused and in their original packaging.
- Can I exchange an item if it doesn't meet my expectations?
- Yes, exchanges are possible within 30 days of delivery for standard items. Contact our customer service to initiate an exchange and we will assist you with the process.
- How do I initiate a return or exchange?
- To initiate a return or exchange, contact our customer service team with your order number and reason for return/exchange. We will provide you with instructions on how to proceed.
- How do I care for and maintain my dining table decorations?
- Generally, we recommend gentle hand washing for fabric items and wiping down hard surfaces with a damp cloth. Avoid harsh chemicals to ensure longevity.
- How can I contact your customer service team?
- You can contact our customer service team via email at info@cassadelusso.com. Our support hours are Monday to Friday, 9 AM to 5 PM (IST).
- Do you have a physical store or showroom?
- Currently, we operate exclusively online. However, we occasionally participate in local pop-up events and trade shows. Subscribe to our newsletter for updates on upcoming events.
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Frequently asked question
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Shipping questions
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Returns questions
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Frequently asked question
Share details about your shipping policies, item returns, or customer service.
Frequently asked question
Share details about your shipping policies, item returns, or customer service.